Wake-Up & WinHelp & support
My alarm didn’t ring.
Open the app and allow alarms when asked. If you said no before, go to the iPhone Settings app, then Apps, then Wake-Up & Win, and switch Alarms on. Keep the app installed; it doesn’t need to stay open.
I left the challenge and the alarm came back.
That’s on purpose: the alarm keeps returning until your challenges are done. You can change how soon it comes back in Settings, under If You Stop or Leave Early.
I can’t do a challenge today.
Tap “Stuck? Try a different challenge” to swap it, or “Can’t do this?” to turn the alarm off. To stop a challenge for good, go to Settings, then Challenges I Can’t Do.
The voice challenge doesn’t hear me.
Allow the microphone and speech recognition, speak clearly close to the phone, or tap “Having trouble? Type it instead”.
My steps aren’t counting.
Hold the phone in your hand with your arm relaxed and walk at a normal pace. A tip appears if nothing registers for a few seconds.
How do the QR stickers work?
Pair a sticker in Settings, then Wake-Up Stickers, and put it in another room. Scan Your Sticker will then only accept your stickers. Until you pair one, any QR code works.
The widget says “No alarm”.
Open the app once so it can update the widget.
Where are my Good Things notes?
In the Stats tab, tap Good Things. They’re stored only on your phone.